Frequently Asked Questions

What are the fees for the buyer on Wine & Bids?▼

How do I register to bid?▼

How do I place a bid?▼

How do bid increments work?▼

Can I bid if I live outside the U.S?▼

How do I contact a seller privately?▼

How can I tell if a wine is good or has been taken care of?▼

What currency does Wine & Bids use?▼

Is There Proxy Bidding?▼

Why do you place a hold on my credit card when I bid?▼

What’s the reserve price of a wine I want to buy?▼

How do I make sure the wine is as described?▼

Can I retract a bid if I change my mind?▼

I didn’t win the auction, why do I still have a hold from Wine & Bids?▼

What if the reserve isn’t met?▼

Once the auction is over, how do I complete the transaction?▼

What should I do if someone else used my account to place bids?▼

How much does it cost to sell wine on Wine & Bids?▼

How do you choose which wines you’re looking for?▼

Can I sell wine if I live outside of the United States or Canada?▼

How do I submit my wine for sale?▼

Can I put a reserve price on my auction?▼

Can I add a reserve during the auction if I originally selected no reserve?▼

What should I put under bottle condition?▼

Do I need an alcohol sales permit to list my wine?▼

What happens if I auction off more than 20 wine gallons?▼

How do I take the best pictures of my wine?▼

Should I take a video?▼

How do I contact you about my listing?▼

Can I schedule when my wine’s auction starts?▼

How long does an auction last?▼

Can I edit my auction once it’s live?▼

How do I respond to questions/how should I engage during the auction?▼

Can I change the reserve price on my auction?▼

Should I disclose my reserve price?▼

Who can bid on my wine?▼

Can I try to make a deal outside of the auction?▼

What if my reserve isn’t met?▼

Once the auctions over, how do I complete the sale?▼

Why did my wine sell for less than my reserve?▼

How do I get paid safely?▼

Do I need a Bill of Sale?▼

What if the winning bidder doesn’t follow through with the purchase?▼

How long do you keep past auctions available for review?▼

If I’m unhappy with the outcome of a 'no reserve' auction, can I choose not to sell my wine?▼

I’ve just won an auction and want to ship the wine. Now what?▼

Can I change or cancel my shipping after it's been ordered?▼

Why do you need my full address to book shipping?▼

When will my wine arrive?▼

Do I have to be there when the wine is picked up or dropped off?▼

I have a problem with my shipment, who do I contact?▼

My wine just sold and the buyer wants to ship it. What do I need to do?▼

Are shipments insured?▼

Are there rules to follow in the comments, questions, and contacts?▼

What is a Reputation Score?▼

What is a community?▼

Are there rules to follow in the forum?▼

Why won’t my photos upload?▼

Why was my photo blocked?▼

How can I sign in?▼

Why do you need my email address?▼

Can I change the email on my account?▼

What do I do if I forgot my password?▼

How do I sign in with Google?▼

How do I sign in with Facebook?▼

How do I sign in with Apple?▼

I messed up my login, who can help me?▼

Where can I find the Wine & Bids Terms of Use?▼